Fairmont Empress Hotel

I stayed 5 days at the Fairmont Empress and was deeply impressed. The hotel itself is stunning, with a timeless elegance, and its location in the heart of Victoria is unbeatable. But what truly set this experience apart was the exceptional kindness and support of the Gold Concierge Team and the Lounge staff. They went above and beyond to help me navigate a difficult medical situation with compassion and care. Their warmth and attentiveness brought comfort during a challenging time, and I’ll always be grateful for that. Thank you for making my stay not just beautiful, but truly meaningful.

We were just overwhelmed with the level of service and care at The Empress. We upgraded to Gold Level and that was a great choice. The free breakfast buffet was outstanding. And free snacks and drinks all day in the Gold Lounge. Our rooms were huge. The bed was one of the most comfortable I have ever had in a hotel. The staff bent over backwards to make our stay great. We did do High Tea and that was super good and fun. Location was great. We took Uber everywhere and we did the Hop On and Off Bus Tour of Victoria which is highly recommended. 5 Star Plus!!

The bed was very comfortable. The shower had great pressure. Staff was friendly, professional, and helpful, especially the concierge. The gardens were exquisite. It's easy to get around to all the sights. An all-day bus pass was great.

The beds were like clouds, perfect and the location 👌 perfectly situated in the center of Harbor with ocean view ample restaurants, and the historic beauty of this hotel is second to none. I love everything Royal family so don't miss this if you love them and there history 💗 ❤️ 5 star all the way. Oh the spa is amazing as well and the gardens will blow your mind.

We splurged for the gold floor and it was worth every penny. To start, every staff member in the hotel, not just on the gold floor, was friendly and welcoming. The gold floor lounge had the best view of any restaurant in town, you could sit inside or outside and gaze at the ships and float planes coming in and out of in the sinner Harbour. The breakfast in the lounge every morning had a nice range of options for all different types of diets. The evening canapés were substantial enough to be a light dinner or just appetizers. Finally the room was amazing. We had a corner room and could see the Inner Harbor and the garden and Capitol. The sheets were soft, the bed comfy, and the shower was large and with great water pressure. I’ve stayed at the Empress about 5 times before, not usually on the gold floor. Every visit just makes me want to plan another trip there.